Trigger
Start from customer action, business event, transaction, lead or CRM update.
- Customer Action
- Business Event
- Transaction
- Lead
- CRM Update
Platform
Turn Customer Interactions Into Connected Journeys.
Every customer action should determine what happens next.
commsIQ helps businesses design communication journeys based on customer behaviour, responses and business rules.
Decide
Use customer context, journey stage, response and business rules to choose the next step.
- Customer Context
- Journey Stage
- Response
- Business Rules
Engage
Reach customers on the right channel for the moment.
- SMS
- RCS
- Voice
Respond
Listen for the signal that shapes what comes next.
- Clicked
- Replied
- Called
- Purchased
- Dropped Off
Next Best Interaction
Continue, escalate, remind, convert or retain based on intent and outcome.
- Continue
- Escalate
- Remind
- Convert
- Retain