Cloud Contact Centre
Inbound and outbound calling, agent management, routing, recording, monitoring, CRM integration and real-time reporting.
Voice
Give Every Customer Conversation a Voice.
Intelligent cloud communication for conversations that need the human touch.
Messaging can start a conversation. Voice can complete it. commsIQ Voice helps businesses automate, manage and optimise customer conversations across sales, service, customer engagement and support.
Smart IVR
Multi-level IVR, custom greetings, regional languages, department and skill-based routing with CRM/API integration.
Virtual Numbers & Click-to-Call
Cloud virtual numbers for routing and tracking, plus click-to-call that turns digital intent into human conversation.
Automation, Masking & Analytics
Automated outbound, number masking, toll-free numbers, intelligent dialer, call recording and performance analytics.
Automated Outbound Calling
- Payment Reminders
- Renewal Reminders
- Appointment Reminders
- Delivery Updates
- Service Notifications
- Customer Surveys
- Lead Qualification
- Promotional Communication
Voice + Messaging
- WhatsApp → Complex Query → Voice Agent
- RCS → Click-to-Call → Sales Agent
- SMS → Payment Reminder → Automated Voice Call
- Voice → WhatsApp Payment Link
- Voice → SMS Confirmation
Ideal for
InsuranceLoansAutomotiveReal EstateTravelHealthcareHigh-value E-commerce
FAQs
Can Voice work with messaging channels?
Yes. Move between WhatsApp, RCS, SMS and Voice so one conversation continues across channels.
Do you support contact centre and IVR?
Yes. Cloud contact centre, smart IVR, virtual numbers, dialer and analytics are part of the Voice stack.
Looking for another channel? Browse products