Marketing
Offers, product launches, recommendations, customer acquisition and re-engagement.
WhatsApp Business
Turn Messages Into Conversations.
Build meaningful customer relationships on WhatsApp.
commsIQ helps businesses use WhatsApp across marketing, utility, authentication, commerce and customer support. Create rich and personalised conversations while connecting automation with live customer engagement.
Utility & Authentication
Order updates, booking confirmations, payment notifications, delivery updates, appointment reminders, OTP, account verification and secure customer journeys.
Conversational Commerce
Product discovery, recommendations, enquiries, lead generation, payments and purchase journeys.
Customer Support
Automated FAQs, chatbots, customer queries, live agent handover and resolution.
Rich Conversational Experiences
- Images & Videos
- Interactive Buttons
- Product Discovery
- Automated Flows
- Chatbots
- Live Agents
- API Integrations
- Campaign Analytics
Connected Journey
Discover → Engage → Converse → Convert
FAQs
Can we combine automation with live agents?
Yes. Start with bots and flows, then hand over to live agents with full conversation context.
Which WhatsApp use cases do you support?
Marketing, utility, authentication, commerce and customer support.
Looking for another channel? Browse products